Frequently Asked Questions

Find the answer you are looking for on our list of Frequently Asked Questions. However if any of the questions you may have are not covered in this section then please email us your question to [email protected] and we will respond within 24 hours and normally a lot faster.

It is recommended you check with your holiday insurance, your local government aid and or your credit card company to see what cover you have. In most cases up to now our clients have changed their dates for later in 2020 or mostly for 2021 at no extra cost.

The normal amount needed in order to confirm a booking is 30% of sales price of the accommodation you have booked. Should the booking date be less than 8 weeks before your arrival date then the full 100% is payable.

We are not able to give any refunds on money paid, this is because the money is not directly ours. It is the money of the property owner. For your protection we do not pay any money to the owner of the property until you have left the property. This safe guards you in case there are any unresolved issues during your stay. Please check with your travel insurance company before you place a booking to see what cover they have should you need to cancel your booking. This will usually only cover you for family emergencies and certain other situations. It will not cover you simply because you have changed your mind. If you have paid in full in order to get a discount then that money is none refundable.

Every property that is featured on our website has a key safe which is normally located next to the front door of the property. Once your final balance has been paid you will receive the driving directions and the key code for your property. As these are self-catering accommodation there is usually no reception to check-in which allows our clients the freedom to arrive and depart at whatever time they choose. The normal check-in time is from 4pm and the normal check-out time is before 11am. This allows the property manager enough time to prepare the property for the next arrival.

In the event that you cannot find your holiday home you will be provided with an emergency number along with your driving directions and key code. It is a good idea to save this number in your mobile phone once you have received it from us. This way if you lose your printed paperwork with the information on it then you can be relaxed knowing that you can speak with someone here in Cyprus. If we have arranged private transfers for you then the companies we use know all of the locations very well so this will never be an issue. If you are getting a car hire then it is a good idea to get a satellite navigation system and then program it with the google coordinates of the property that will be given to you. Cyprus is a small place so this is usually never an issue.

Report this to the Aftersales Person who will usually come and see you the morning after you arrive. You can also send an email to [email protected] or you can call the property managers number which is provided to you with your driving directions and is usually displayed inside the property manual.

You should report this immediately to the property manager by telephone or send us an email to [email protected] and we will take care of it for you.